The right Task, the right Resource, the right Time

Leveraging a claims advocate to complete administrative tasks to sending an empathy warrior out to assist a customer after a disaster.

Reimagining the Claims Process

Otter is an independent claims adjusting organization that leverages modular tasking to get work done. Our team deconstructs the claims process to assign the right task to the right person at the right time.
We boast a team approach, where a Master Adjuster and a diverse pool of claim advocates collaborate – ready to assist in any situation – providing a network to support the customer throughout the life of their claim.

 

Otter Services

The insurance industry has been stuck in a cycle of solving the same problems the same way for too long. Traditional methods have prioritized resources over skillsets, driving costs without improving outcomes. While technology is increasingly integrated, the right expertise to harness its potential remains crucial. Balancing costs and resources are essential as customer expectations continue to rise. Delivering exceptional service requires offering choice and flexibility in both service and delivery, meeting the modern demands of today’s clients.

Otter Mission

To revolutionize the claims process with a team-centric approach. We aim to reduce loss adjustment expenses, enhance estimate quality, and improve customer experience. By reimagining the claims handling process, we precisely segment work and resources, ensuring continuity and purposeful communication with our customers.

OUR TEAM

Untitled-2-03

Don Crouch 

CEO & Founder
Sales/Tech

Don is a seasoned industry veteran with many years of experience leading successful insurance organizations. With a proven track record and expertise in management, he brings a wealth of knowledge and strategic vision to Otter Claim Solutions. As the founder of Otter Claim Solutions, his passion for transforming the claims process is driving the company’s success.

pic 4-01

Paul Schrembeck

COO
Operations

Paul is a highly accomplished operations executive with a deep understanding of the insurance claims process. With a focus on efficiency and innovation, he has successfully implemented multiple processes at previous organizations. His ability to optimize workflows and drive operational excellence is invaluable to Otter Claim Solutions.

Beth Popkins

Untitled-2-01
Beth Popkins
SVP of Sales & Operations
Sales/Claim Ops/HR

Beth is a dynamic sales leader with a distinguished career CACAR in the Insurance sector. Possessing a strong track record of building and leading high-performing sales teams, she brings a wealth of experience in developing and executing strategic sales plans. She is a skilled negotiator and relationship builder with a proven ability to exceed revenue targets and bullding high-performing teams and delivering exceptional results.

Untitled-2-02

David Stolper

CPO
Product/Analytics

David is a seasoned product development executive with a proven track record in the insurance industry. With many years of experience, he has a deep understanding of complex claims processes and customer needs. David is adept at developing innovative solutions that drive operational efficiency and enhance customer satisfaction.

Untitled-2-01

Beth Popkins

SVP of Sales & Operations
Sales/Claim Ops/HR

Beth is a results-driven leader with a distinguished career in the insurance sector, specializing in both claims management and sales leadership. With a strong track record of building and leading high-performing claims teams, she excels at driving operational efficiency and delivering exceptional outcomes. Additionally, Beth is skilled in building and nurturing strong relationships with clients, ensuring their needs are met while fostering trust and long-term partnerships. Her expertise in team collaboration, optimizing performance, and navigating complex challenges has made her a trusted leader in both claims and sales, consistently delivering outstanding results.

Beth Popkins

Untitled-2-01
Beth Popkins
SVP of Sales & Operations
Sales/Claim Ops/HR

Beth is a dynamic sales leader with a distinguished career CACAR in the Insurance sector. Possessing a strong track record of building and leading high-performing sales teams, she brings a wealth of experience in developing and executing strategic sales plans. She is a skilled negotiator and relationship builder with a proven ability to exceed revenue targets and bullding high-performing teams and delivering exceptional results.

Untitled-2-03

Don Crouch 

CEO & Founder
Sales/Tech

Don is a seasoned industry veteran with many years of experience leading successful insurance organizations. With a proven track record and expertise in management, he brings a wealth of knowledge and strategic vision to Otter Claim Solutions. As the founder of Otter Claim Solutions, his passion for transforming the claims process is driving the company’s success.

pic 4-01

Paul Schrembeck

COO
Operations

Paul is a highly accomplished operations executive with a deep understanding of the insurance claims process. With a focus on efficiency and innovation, he has successfully implemented multiple processes at previous organizations. His ability to optimize workflows and drive operational excellence is invaluable to Otter Claim Solutions.

Beth Popkins

Untitled-2-01
Beth Popkins
SVP of Sales & Operations
Sales/Claim Ops/HR

Beth is a dynamic sales leader with a distinguished career CACAR in the Insurance sector. Possessing a strong track record of building and leading high-performing sales teams, she brings a wealth of experience in developing and executing strategic sales plans. She is a skilled negotiator and relationship builder with a proven ability to exceed revenue targets and bullding high-performing teams and delivering exceptional results.

Untitled-2-02

David Stolper

CPO
Product/Analytics

David is a seasoned product development executive with a proven track record in the insurance industry. With many years of experience, he has a deep understanding of complex claims processes and customer needs. David is adept at developing innovative solutions that drive operational efficiency and enhance customer satisfaction.

Untitled-2-01

Beth Popkins

SVP of Sales & Operations
Sales/Claim Ops/HR

Beth is a results-driven leader with a distinguished career in the insurance sector, specializing in both claims management and sales leadership. With a strong track record of building and leading high-performing claims teams, she excels at driving operational efficiency and delivering exceptional outcomes. Additionally, Beth is skilled in building and nurturing strong relationships with clients, ensuring their needs are met while fostering trust and long-term partnerships. Her expertise in team collaboration, optimizing performance, and navigating complex challenges has made her a trusted leader in both claims and sales, consistently delivering outstanding results.

Beth Popkins

Untitled-2-01
Beth Popkins
SVP of Sales & Operations
Sales/Claim Ops/HR

Beth is a dynamic sales leader with a distinguished career CACAR in the Insurance sector. Possessing a strong track record of building and leading high-performing sales teams, she brings a wealth of experience in developing and executing strategic sales plans. She is a skilled negotiator and relationship builder with a proven ability to exceed revenue targets and bullding high-performing teams and delivering exceptional results.

Schedule a Meeting

 If you’d like to know more about how we can partner….

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