ABOUT US
Pouring more bodies at a broken claims workflow doesn't scale. Otter was built on a different bet: pair the right human expertise with purpose-built AI, and the entire claim lifecycle gets faster, cleaner, and more defensible.
LEADERSHIP
Otter Claim Solutions is a tech-enabled claims company — combining seasoned operators with the AI engineering behind ScoutIQ and The Holt.
Don Crouch
CEO & Founder
A respected industry veteran with over 25 years of experience in property claims. Don founded Otter Claim Solutions with a vision to transform the claims process through innovation and a commitment to excellence.
David Stolper
Chief Product Officer
A seasoned product development executive with a deep understanding of complex claims processes and customer needs. David develops innovative solutions that drive operational efficiency.
Paul Schrembeck
Head of Strategy
A highly accomplished operations executive with a focus on efficiency and innovation. Paul optimizes workflows and drives operational excellence at Otter Claim Solutions.
Beth Popkins
SVP, Operations & Sales
Beth is a results-driven leader with a distinguished career in the insurance sector, specializing in both claims management and sales leadership.
Courtney Crouch
SVP, Customer Success & Strategic Growth
Courtney leads customer success and strategic growth initiatives at Otter Claim Solutions, ensuring customers receive exceptional service and support.