Advocating for Modern Solutions

We deliver modern, flexible advocacy solutions, combining expertise and technology to meet today’s challenges and client expectations efficiently.

ABOUT US

At our firm, we believe that relying on outdated approaches is no longer enough to address today’s challenges. Traditional methods often focus on pouring resources into problems without tapping into the right skillsets, leading to higher costs without delivering better results. As the legal landscape evolves and technology becomes more integrated, having the expertise to harness its power is essential. We understand the importance of balancing costs and resources while meeting rising client expectations. Our mission is to provide personalized, flexible solutions that align with the modern needs of our clients, ensuring exceptional service and meaningful outcomes.

Leadership

Otter Claim Solutions is an independent adjusting organization dedicated to optimizing the claims process through a modular approach. We break down claims into specific, manageable tasks, allowing for a more focused and efficient handling of each individual component. This method ensures that each phase of the claim is addressed by the most qualified expert at the right time, leading to faster and more accurate resolutions.
Our Mission

Our mission is to transform the claims process through a collaborative team approach. We strive to reduce loss adjustment expenses, enhance estimate quality, and improve customer experiences. By reimagining claims handling, we ensure continuity and purposeful communication with our customers.

Our Services

Discover the unmatched dedication and expertise of Otter Claim Solutions, where every claim is handled with unprecedented precision and empathy. Experience the Otter difference where we don’t just process the claim, we rebuild lives with care and excellence.

We offer a range of services tailored to meet the evolving needs of the insurance industry:

Our innovative approach not only streamlines the entire process but also improves communication, reduces errors, and enhances overall efficiency. By tailoring our services to meet the unique needs of each claim, Otter Claim Solutions provides exceptional value and a seamless experience for both clients and policyholders

Our Team

Our leadership team brings a wealth of experience and expertise to Otter Claim Solutions:
Don Crouch

CEO & Founder: A seasoned industry veteran with extensive experience leading successful insurance organizations. Don’s strategic vision and passion for transforming the claims process drive our company’s success.

David Stolper

Chief Product Officer: A seasoned product development executive with a deep understanding of complex claims processes and customer needs. David develops innovative solutions that drive operational efficiency and enhance customer satisfaction.

Paul Schrembeck

Chief Operating Officer: A highly accomplished operations executive with a focus on efficiency and innovation. Paul optimizes workflows and drives operational excellence at Otter Claim Solutions.

Beth Popkins
Beth is a results-driven leader with a distinguished career in the insurance sector, specializing in both claims management and sales leadership. With a strong track record of building and leading high-performing claims teams, she excels at driving operational efficiency and delivering exceptional outcomes. Additionally, Beth is skilled in building and nurturing strong relationships with clients, ensuring their needs are met while fostering trust and long-term partnerships. Her expertise in team collaboration, optimizing performance, and navigating complex challenges has made her a trusted leader in both claims and sales, consistently delivering outstanding results.

At Otter Claim Solutions, we are committed to delivering exceptional service by offering choice and flexibility in both service and delivery, meeting the modern demands of today’s clients.

For more information or to discuss how we can assist you, please contact us at [email protected] or call 813-736-8407.