Resolving Claims with Precision, Speed, and Exceptional Care

Together, we are committed to delivering exceptional service and innovative solutions for our clients.

OTTER SOLUTIONS

Enhance efficiency by aligning tasks with the right skills, allowing teams to focus on their core strengths. Our approach redefines traditional models, optimizing resources and managing costs through strategic oversight and task management. By leveraging the right expertise, we drive faster, more effective outcomes, delivering greater value and service quality for our clients.

Field Claim Adjusting
  • Full Service
  • Daily/CAT
  • Comprehensive solutions for property and casualty claims.
  • Offering both Daily Claims and Catastrophe (CAT) Claims response services.
  • Experienced adjusters skilled in prompt, accurate assessments and settlements.
  • Dedicated support to ensure policyholder satisfaction while minimizing loss exposure for insurers.
  • Flexible and scalable service tailored to meet varying client needs.
Desk adjusting

Our remote claims management ensures accurate, efficient resolutions through expert handling of documentation, coverage analysis, and settlements.

  • Virtual Adjusting

Technology-driven assessments via video calls and guided inspections provide quick, cost-effective claim resolutions.

  • Estimate-Only Services

Accurate repair or replacement cost estimates using tools like Xactimate, tailored for supplements, reviews, or repair planning without full claims handling.

Task Based Inspections
  • We provide focused, efficient inspections tailored to specific claim tasks, ensuring precise and actionable results.
  • Our services include detailed on-site evaluations to verify damages, gather essential documentation, and address task-specific requirements. Utilizing advanced tools and technology, we deliver accurate assessments that meet insurer guidelines and industry standards.
  • Task-based inspections are ideal for claims needing targeted support, such as roof inspections, scope verification, or photo documentation, streamlining the claims process while saving time and resources.
Quality reviews
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  • Real-Time QA during Cats

Our team provides immediate quality checks during catastrophe events, ensuring timely, accurate claim resolutions under high-pressure conditions.

  • Comprehensive Quality Reviews

Detailed evaluations of claims files to maintain consistency with industry standards and insurer guidelines. Our reviews identify discrepancies, validate documentation, and enhance overall claim accuracy.

Peer Reviews and Negotiation
  • Mitigation Estimate Review and Negotiation:

We evaluate mitigation estimates for accuracy, ensuring that repair and remediation costs align with industry standards. Our negotiation experts work to reach a fair settlement.

  •  Restoration Estimate Review and Negotiation:

We review restoration estimates to verify that pricing and scope are accurate. Our negotiators collaborate with all parties to achieve the best possible outcome.

Our services guarantee precise, well-negotiated claims management.

Auditing
  • Post Event Storm Auditing

Our team conducts detailed audits after major storm events to verify claim accuracy, assess damage reports, and ensure that settlements align with policy guidelines.

  • Reserve Auditing

We evaluate reserve amounts set aside for claims, ensuring they are adequate and aligned with actual claim exposure. Our audits help maintain financial accuracy and risk management.

Our auditing services ensure precision, transparency, and compliance throughout the claims process.
 
 
 
 
Roof Onlysed Inspections
  • Interior/Exteri

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 If you’d like to know more about how we can partner….

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