Last Updated: December 9th, 2025
Otter Claims Solutions (“Otter,” “we,” “our,” or “us”) is committed to protecting the privacy of individuals who visit our website, use our services, or communicate with us. This Privacy Policy explains how we collect, use, store, and protect your information. By accessing our website or submitting information to us, you agree to the practices described in this policy.
We collect only the information necessary to provide services, respond to inquiries, and maintain communication, including:
Contact information such as name, phone number, and email address
Business or claim-related information that you voluntarily provide
Technical information automatically collected from website usage (IP address, browser type, device type, etc.)
We do not collect sensitive personal information unless you provide it to us directly.
We use the information you provide only for internal business purposes, including:
Responding to your inquiry or service request
Providing updates regarding your claim or service
Sending administrative notifications
Improving our website, services, and customer experience
Maintaining communication in the format you consent to (email, phone, SMS, etc.)
We do not sell, rent, or share personal information with third parties for their marketing purposes.
By submitting your phone number through our website, forms, or any communication channel, you expressly consent to receive text messages (SMS) and phone calls from Otter Claims Solutions for the following purposes:
Responding to inquiries
Providing service-related updates
Scheduling or coordinating claim activity
Customer support communication
Notifications requested by you
You may opt out at any time by replying STOP to any message.
Reply HELP for assistance.
Message and data rates may apply.
We will not send text messages unrelated to your inquiry or service unless you have opted into such messages.
We do not use SMS for advertising or mass marketing unless you provide explicit, separate opt-in consent.
We may share information only in the following situations:
With service providers who help us operate our business (e.g., hosting providers, communication tools), under confidentiality obligations
If required by law, regulation, or court order
To protect our rights, systems, or users
We do not sell or share your data for commercial marketing.
We use industry-standard security measures to protect your information, including encryption, secure hosting, and access controls.
While we take all reasonable steps to safeguard personal data, no system is completely secure. You acknowledge that transmission of data is at your own risk.
Our website may use cookies or tracking tools to improve functionality and understand how visitors use the site. These tools:
Do not personally identify users
Are used solely for analytics and site performance
You may disable cookies in your browser at any time.
Depending on your location, you may have the right to:
Request access to your personal data
Correct inaccurate information
Request deletion of your data
Limit or withdraw consent for certain communications
To exercise any rights, contact us at: support@ottersolv.com
We retain personal information only as long as reasonably necessary to:
Fulfill service requests
Meet legal obligations
Maintain business or contractual records
After this period, data is securely deleted or anonymized.
Our services are not directed to individuals under 18.
We do not knowingly collect information from minors.
If information is inadvertently provided by a child, contact us so we can remove it.
Our site may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external sites.
We may update this Privacy Policy from time to time.
The “Last Updated” date at the top will reflect the most recent changes.
If you have questions about this Privacy Policy or how your data is used, please contact:
Otter Claims Solutions
Email: support@ottersolv.com
Phone: 863-354-5361
Otter Claim Solutions does not share the SMS opt-in consent with any third-party organizations
@ Copyright by Otter Claim Solutions – All right reserved
