PEER REVIEW
Mitigation invoices are technical, variable, and difficult to evaluate at scale. Otter's peer review service applies trained reviewers and structured criteria to every file — bringing consistency to one of the most leakage-prone areas of property claims.
Reviews are aligned to IICRC standards and carrier guidelines, and delivered as defensible reports the adjuster can act on.
WHAT OTTER DELIVERS
- Line-by-line review of mitigation invoices and Xactimate scope
- Validation of drying logs, moisture readings, and equipment placement
- Identification of duplicated, unsupported, or out-of-scope charges
- Comparison against IICRC S500 / S520 standards
- Carrier-ready review report with recommended adjustments
- Optional reviewer-to-vendor negotiation support
WHEN TO USE IT
High-frequency water losses
Water mitigation is one of the largest sources of indemnity leakage. Peer review brings consistency to a high-volume, high-variance line.
Vendor invoice disputes
Independent technical review supports adjuster decisions and provides defensible documentation when invoices are challenged.
Program-level oversight
Apply structured peer review across an entire mitigation vendor panel to surface trends, outliers, and recurring issues.
Tighten LAE on mitigation
Ready to submit a mitigation peer review? Use our unified assignment form and select "Mitigation/Peer Review" as the assignment type.