Privacy Policy

1. Information We Collect

We collect only the information necessary to provide services, respond to inquiries, and maintain communication, including:

• Contact information such as name, phone number, and email address
• Business or claim-related information that you voluntarily provide
• Technical information automatically collected from website usage (IP address, browser type, device type, etc.)

We do not collect sensitive personal information unless you provide it to us directly.

2. How We Use Your Information

We use the information you provide only for internal business purposes, including:

• Responding to your inquiry or service request
• Providing updates regarding your claim or service
• Sending administrative notifications
• Improving our website, services, and customer experience
• Maintaining communication in the format you consent to (email, phone, SMS, etc.)

We do not sell, rent, or share personal information with third parties for their marketing purposes.

3. Text Messaging & Communications Consent (TCPA-Compliant)

By submitting your phone number through our website, forms, or any communication channel, you expressly consent to receive text messages (SMS) and phone calls from Otter Claim Solutions for the following purposes:

• Responding to inquiries
• Providing service-related updates
• Scheduling or coordinating claim activity
• Customer support communication
• Notifications requested by you

Your Rights

• You may opt out at any time by replying STOP to any message.
• Reply HELP for assistance.
• Message and data rates may apply.
• We will not send text messages unrelated to your inquiry or service unless you have opted into such messages.

We do not use SMS for advertising or mass marketing unless you provide explicit, separate opt-in consent.

4. How We Share Information

We may share information only in the following situations:

• With service providers who help us operate our business (e.g., hosting providers, communication tools), under confidentiality obligations
• If required by law, regulation, or court order
• To protect our rights, systems, or users

We do not sell or share your data for commercial marketing.

5. Data Storage & Protection

We use industry-standard security measures to protect your information, including encryption, secure hosting, and access controls.

While we take all reasonable steps to safeguard personal data, no system is completely secure. You acknowledge that transmission of data is at your own risk.

6. Cookies & Website Tracking

Our website may use cookies or tracking tools to improve functionality and understand how visitors use the site. These tools:

• Do not personally identify users
• Are used solely for analytics and site performance

You may disable cookies in your browser at any time.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal data
• Correct inaccurate information
• Request deletion of your data
• Limit or withdraw consent for certain communications

To exercise any rights, contact us at: support@ottersolv.com

8. Data Retention

We retain personal information only as long as reasonably necessary to:

• Fulfill service requests
• Meet legal obligations
• Maintain business or contractual records

After this period, data is securely deleted or anonymized.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors. If information is inadvertently provided by a child, contact us so we can remove it.

10. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect the most recent changes.

12. Contact Information

If you have questions about this Privacy Policy or how your data is used, please contact:

Otter Claim Solutions
Email: support@ottersolv.com
Phone: 863-354-5361